- They will use four or five screens and ignore the rest
- Which is exactly why the app only shows them the modules you have granted. An engineer with six modules on his home screen is looking at a tool. An engineer with twenty-four is looking at a system, and he will not open it twice.
- The app is how they get paid
- This is the whole mechanism, and it is not a design flourish. Punching in and recording hours is the reason to open it, every day, without anybody asking. Everything else in the app is then already in a place they are used to going.
- Login is a four digit PIN
- Not a password with a capital letter and a symbol, typed with gloves on, at seven in the morning, in the rain. The PIN also makes a shared site tablet usable by several people who each sign as themselves rather than staying logged in as whoever set it up.
- The evidence, rather than the promise
- 5,204 punch records and 6,643 timesheet day lines in one deployment alone, every punch from an operative scanning a printed code. 4,237 of those day lines came from a scan rather than a keyboard. 200 of 244 fire door inspection records were raised on the phone, and 242 of them carry a signature drawn on the screen.
- And the part we will not pretend about
- Adoption does not happen by itself. It needs supervisors to expect it for the first fortnight, and it needs the paper route closed rather than left running alongside. We help you plan that. The platform helps too: the office can see which handsets have actually granted notification permission, so "I never got the alert" becomes a two minute diagnosis rather than an argument.