Cancellation policy

How to cancel,
and what happens
after you do.

One email ends the agreement. Billing stops the day it arrives, you keep full working access for three months at no charge while you move, and we help with the move even if it is to a rival product. Nobody rings you to talk you out of it.

The whole thing on one screen

The policy,
without the small print.

There is no small print. This table is the policy, and the rest of the page only explains why each line reads the way it does.

Unibuild cancellation policy, current as at 29 August 2026
Question	Answer
How you cancel	One email to success@unibuild.co.uk. A sentence is enough. There is no form, no cancellation portal and no call to sit through.
Notice period	None. The agreement ends on the day your email arrives, not at the end of a quarter.
Minimum term	None, on monthly or annual billing.
When billing stops	Immediately. The Direct Debit or card collection is cancelled that day and no further payment is taken.
Questions asked	None. You do not owe us a reason.
Exit fee	None. There has never been one and there is no clause that could create one.
Access after cancelling	Three months of full access, at no charge, so you can export at a sensible pace and run the two systems side by side while you switch.
Getting your data out	Export it yourself as CSV, Excel or PDF from inside the platform, as you can on any ordinary working day. We also prepare a clean dataset and hand it over within five working days of the email.
Help moving elsewhere	Included, and that includes moving you onto a competitor's system. We will format the data the way the receiving system wants it and talk to their team if it helps.
Archive after you leave	Held for three years. Ask for a copy at any point in those three years and you get one, at no charge, whether you are still a customer or not.
Cost of any of this	Nothing. The three months, the export, the migration help and the archive are all inside what you have already paid.
Coming back later	Your configuration is in the archive. If you return inside three years we restore it rather than start you again, and there is no rejoining fee.

Step by step

What happens after
you send the email.

The billing stops that day

Not at the end of the month, and not once somebody has reviewed it. The mandate is cancelled when we read the email, and you can check with your bank the same afternoon. If a payment has already gone out that week, we send it back.

Nothing is switched off

Your platform keeps running exactly as it did the day before, for everybody in the firm, for three months. Site teams keep clocking in, certificates keep issuing, and the job records stay where they are. A cancellation is not a reason to make your last quarter harder than it needed to be.

You export at your own pace

Every register, timesheet, order, certificate and cost report comes out as CSV, Excel or PDF from inside the platform, using the same export buttons your office already uses on a Friday. You do not have to ask us and you do not have to wait for us. Alongside that we prepare a clean, structured copy of the lot and hand it over within five working days, so your accountant has one tidy bundle rather than forty downloads.

We help you move

Moving a firm onto a new system is work we do every month, and it is the same work in reverse. If the receiving system wants a particular column order, we produce it. If their implementation team wants to talk to somebody who knows how your rates and approval routes were set up, that is us, and we will take the call.

The archive stays for three years

After the three months, your live account closes and we keep a sealed archive for three years. If a client queries a variation from 2024, or HMRC asks about a CIS deduction, or your insurer wants the RAMS that were signed on a job you finished years ago, you email us and we send it. We will not charge you for it and we will not ask why you want it. If you would rather we destroyed everything immediately instead, say so and we will, and you get written confirmation that it is done.

The three months

Why leaving takes
longer than downloading.

The grace period is not generosity for its own sake. It is what the job actually takes.

A firm that has run two years of labour, safety records, purchase orders and cost positions through Unibuild is not carrying a folder of spreadsheets. It is carrying a way of working. Pulling the data down is an afternoon. Getting a new system to hold the same rates, the same approval routes and the same site processes, then getting a hundred people to use it, takes a season.

Cut the account off thirty days after the email and you have made leaving expensive in a way the monthly fee never was. The firm ends up paying twice: once for the new system, and once in the fortnight the site office spends working out what happened to the records for a job that is still live. So the three months are free, and they overlap deliberately with the new system going in.

We would rather a firm that has outgrown us left cleanly and said so out loud than stayed another year out of dread about the switch. The whole argument on the why Unibuild page is that the support is the product. A supplier who is only holding on to you because leaving is painful has stopped selling support and started selling a hostage situation.

No retention call

Nobody will try to
talk you out of it.

What we will not do

There is no retention script here, because there is no retention team. You will not get a discount waved at you on the way out, an offer of three months half price, or a call from somebody senior asking for one more chance. The reply to a cancellation email confirms the date, the refund position and how to get your data. That is the whole reply.

If you do want to tell us why

You are welcome to, and it is genuinely useful, but it is your choice and it changes nothing about the cancellation going ahead. When a firm has told us what was wrong, we have fixed it and written back to say what we changed, including for people who had already gone. Sharing a reason does not reopen a conversation you have closed.

If you are on annual billing

Mention it in the same email. We refund the whole months you have paid for and not used. Holding on to money for a service somebody has told us they no longer want is not something we are willing to do.

The honest bit

No customer has ever cancelled Unibuild. We would rather write that down plainly than lean on it, because we are a small company and a clean record across a customer base this size proves less than it might sound. What arrives instead of cancellation emails is feature requests, which is a better signal and a harder one to fake. The policy above exists for the day the record ends, and it was written to be the same policy whether or not anybody is watching.

Asked before signing, not after

Cancellation questions,
answered properly.

Worth reading now rather than in two years. How a supplier behaves at the end tells you what the relationship is.

How do I cancel Unibuild?+

Send one email to success@unibuild.co.uk saying you want to cancel. A single sentence is enough and it does not need to come from a director. There is no form to complete, no cancellation portal to find and no phone call you have to sit through. We reply confirming the date, the refund position if you are on annual billing, and how to get your data out.

Is there a notice period or a minimum term?+

No to both. The agreement rolls and ends on the day your email arrives, whether that is three months in or six years in. There is no minimum term on monthly or annual billing, no notice to serve and no renewal date you have to catch before it rolls over.

When does the billing actually stop?+

The day your email lands. We cancel the Direct Debit mandate or the card collection when we read it, so there is nothing for you to cancel at your end and nothing to chase. If a payment left your account in the days before you wrote, we return it. You are not charged for the three month grace period that follows.

What is the three month grace period?+

Three months of full, unchanged access to your platform after you cancel, at no charge, for everybody in the firm rather than one administrator. Nothing is switched off or made read-only. It exists because moving a construction business onto a different system takes a season rather than a fortnight, and running the old one alongside the new one is how you avoid losing a live job in the gap.

Do we get our data back, and in what format?+

Yes, and not only on the way out. Every register, timesheet, purchase order, certificate and cost report exports as CSV, Excel or PDF from inside the platform on any working day, using the buttons your office already uses. On cancelling we also prepare a clean structured copy of everything and hand it over within five working days, so there is one tidy bundle for your accountant as well as the exports you pull yourself.

Will you help us move to another system, even a competitor?+

Yes, and at no charge. Migrating a firm onto a new platform is work we do every month, and doing it in reverse is the same work. We will shape the export the way the receiving system wants it, and if their implementation team wants to speak to somebody who knows how your rates, approval routes and site processes were configured, we will take that call. It being a competitor makes no difference to the answer.

Is there an exit fee, a cancellation charge or a data release fee?+

None of the three, and no clause in the two page agreement that could create one later. You do not pay to leave, you do not pay for the three months after you leave, you do not pay for the export, and you do not pay to have your archive sent to you in the years afterwards.

How long do you keep our records after we leave?+

Three years from the day the account closes. Ask for anything out of that archive during those three years and we send it, at no charge and without asking what it is for, which matters when a client queries an old variation or an insurer asks for RAMS signed on a job you finished years ago. If you would rather everything was destroyed immediately, tell us and we will do that instead and confirm it in writing.

We pay annually. What happens to the rest of the year?+

We refund the whole months you have paid for and have not used. Say so in the cancellation email and the refund goes back to the account it came from. Keeping a year's fee for a service somebody has told us they no longer want is not a position we are prepared to defend.

Will somebody try to talk us out of it?+

No. There is no retention call, no discount offered on the way out and no request for one more chance. If you choose to tell us what went wrong we will act on it and write back to say what changed, but we will not ask, and telling us does not reopen a decision you have made.

Can we come back afterwards?+

Yes, and your configuration is sitting in the archive for three years. Coming back inside that window means we restore what you had, your forms, approval routes, rates and history, rather than starting you from an empty system. There is no rejoining fee and no penalty for having left.

How many firms have cancelled?+

None so far. We publish that as a fact rather than a boast, because the customer base is small enough that a clean record proves less than it sounds, and because a policy that only exists while nobody is using it is not a policy. The terms above are what a firm would get on the day that changes.

The rest of the commercial position

What else is worth
reading before you sign.

What it costs: A flat monthly fee sized to the firm and quoted in writing, never per user, fixed for three years from the date of the quote. See pricing.
Every commercial fact in one table: Minimum term, setup fee, VAT, trial length, billing method and time to live, on one dated page. See the facts page.
What governs the service: A two page signed agreement, not this website. The terms of use say where the website stops and the agreement takes over.
Before you commit at all: A 14 day trial of the full platform with every module switched on, no card taken. Start the trial.
Last updated: 29 August 2026. Material changes affecting an existing customer are handled through the agreement rather than by editing this page.