Facilities management

CAFM and facilities management software
on one record your client can read.

Every asset, its PPM schedule, every reactive job with the SLA clock running on it, and the certificates behind them, on one record the client can read. Unibuild is bespoke business software built for that: the maintained asset register, reactive job intake from the client's own login, SLA tracking, the reminders engine and client reporting.

Book a 30-minute demo → Ask for a quote

Facilities management assets, services and certificates held in Unibuild

In plain terms

A CAFM system is the record an FM contract runs on: the assets, when each is due, the reactive jobs open and how long each has run against its SLA. On Unibuild that register sits beside the commercial side of the contract: quotes, QR clock-in timesheets, purchase orders, subcontractors and applications for payment.

Unibuild is bespoke business software for UK trades and specialist contractors: a platform in daily production since 2016, shaped to the way each firm already works. Built for trade firms of 5 to 300 people, with unlimited users and a 14-day trial of the full platform, no card.

Your week

You are running maintenance
against asset lists that no longer
match what is on site.

You find out something was due when it is already overdue. A reactive call sits in an inbox while the response clock runs. And at renewal, proving a year of service history takes a week of assembling paperwork.

Mobilisation plus six months

Two units have been replaced and one decommissioned. Nobody updated the spreadsheet.

List is fiction

Any month

The PPM programme lives in one person's colour coded file. They are on annual leave.

Nothing is due

In the plant room

Four identical air handling units. Nobody can say which one was worked on in March.

Unprovable

The F-Gas logbook

A plastic wallet in the plant room, and the last three entries are missing.

Regulatory gap

Client rings

Which of my three hundred assets have been serviced this quarter?

≈ 2 days

Renewal meeting

They want a year of evidence before they sign. You arrive with an apology and a promise.

The contract

The pattern FM contracts are won and lost on whether the evidence exists Not on whether the work was done

All of it on one account, with every engineer on it and never a charge per seat.

Book a 30-minute demo → Ask for a quote

The requirement

Facilities management software:
what a CAFM system has to do.

What a tender asks for and what a review checks, with the part of Unibuild that does each.

PPM scheduling: A twelve month pattern held on each asset, due dates carried forward, and every visit recorded against the asset with photographs. What is due this month and next, across every contract, sits on one page. Maintained assets and PPM.
Reactive job intake: A client raises a job from their own login, or your helpdesk does, as a numbered record carrying the fault, the photographs and the client's reference. The engineer opens it on the phone. Client-raised call-outs.
SLA tracking: Raised, assigned and signed-for times measured against the response and rectification targets on the contract. A breach shows on the day it happens, not at the review. Call-outs and reactive attendance.
Client reporting: The client reads their own asset register, service history, certificates and who attended, in their portal or as one branded PDF, at any hour. The client portal.
Compliance records: The F-Gas logbook, SFG20 schedules, the fire door register, water hygiene dates and pressure system examinations, each on the asset it belongs to. The reminders engine warns before a date passes. Compliance and certification.
Money and people: Quotes approved by the client in the portal. Engineers clock in at each site by QR scan, so hours land on the contract. Specialist subcontractors work in their own portal, with their cover expiry watched. The monthly application is built from the visits recorded. Applications for payment.

What matters most to you

Five things, in the order an FM contract feels them.

Two of these close the deal on their own: the client portal, and the asset report with the photographs grouped under the visit they belong to.

The maintained
asset register

Every item of plant on the contract with its location, manufacturer, model, serial numbers, install date and photographs. Editable from an engineer's phone while he is standing in front of it.

A twelve month PPM pattern held on the asset itself
Every QR labelled, so the right record opens in seconds
Service history with photographs against each visit
Correct a replaced unit on site and the code regenerates

376 assets, 6 contractsLive

The client
portal

Your customer logs in and reads their own asset register, service history, certificates and method statements. This is the strongest single argument for your market and it wins renewals.

Scoped to their company and the projects you assign
They approve quotes, raise call-outs and leave feedback
They see the qualifications of the engineer who attended
Downloadable as a branded report, at any hour

17 modules, web and appLive

Reactive
call-outs

Raised by your client from their own login, or by your office, as a numbered record that carries the fault, the photographs and the client's own reference.

A nominated operations distribution list is emailed
The engineer arrives briefed rather than guessing
Signing on the phone closes the job in the same action
Labour, plant and parts recorded before the van leaves

197 call-outs recordedLive

Fire assets and
fire doors

Every door individually registered, individually referenced and individually labelled, with a signed and photographed record of the work carried out on it.

Door type recorded as nominal, notional or certified
The client opens the evidence themselves
The site address comes from the project, so it cannot drift
Deleting an asset is deliberately hard to do by accident

208 assets, 244 recordsLive

The reminders
engine

One page collapses twelve registers into a single view of everything expiring in the next thirty days and everything already lapsed.

Amber at thirty days, red with a day count once passed
Maintenance due this month and next, across every contract
Any line emailed on in a few seconds, and the send recorded
Subcontractor cover expiry acts rather than warns

Twelve registers, one pageLive

The renewal meeting

Walk in with the year,
not with an apology.

This is where an FM contract is actually decided, and it is the moment the platform is built around.

Walk into a facilities management renewal meeting with the year's records in Unibuild

01
The register
Every assetEvery locationEvery serial
02
The programme
Twelve monthsPer assetA3 landscape
03
The visits
DatedEngineer namedPhotographs attached
04
The compliance
SFG20 documentsF-Gas logbookLeak checks
05
The people
Who attendedWhat they holdWhen it expires
06
The proof
One branded PDFOr their own loginDownloaded, not assembled

The difference Evidence captured at the point of work rather than reconstructed One is a download, the other is a fortnight

The regimes you live under

The records each regime
asks you to produce.

Unibuild records and evidences.
The duties stay with the duty holder.

Retained UK F-Gas Regulation: Refrigerant type, charge weight, GWP and the calculated carbon dioxide equivalent held per asset, with the reference charge for the five tonne threshold shown for the selected refrigerant. A dated logbook of work, engineer, certificate number, gas added and bottle serial. Dated leak check records with the engineer, the ACRIB card number, direct or indirect test, result and next test date. It prints as a REFCOM presented record log book. You set the leak check frequency band, and the register carries the due dates forward.
SFG20: Unibuild holds your own SFG20 schedule documents against each individual asset, with notes, visible to the engineer on site and to your client in their portal, and reproduced in the asset report. A live feed from BESA's service, with task lists and task level completion against SFG20 references, is built on request on top of the same register.
PUWER 1998, regulations 5 and 6: The register is the maintenance log: an asset record per item, a planned programme against it, and a dated service history of every visit with the engineer named, the work described and photographic evidence attached. Visual inspection is a schedulable service type in its own right.
Regulatory Reform (Fire Safety) Order 2005 and Fire Safety Act 2021: An itemised register of the fire doors and fire equipment in the building, each individually identified, with each remedial intervention producing a signed, dated document naming the person who carried it out and photographs of the finished condition. Flat entrance doors are registered exactly as communal doors are.
Fire Safety (England) Regulations 2022, regulation 10: The module holds fire door and fire asset records with photographs, locations and dates. The regulation 10 check regime runs on the same register, with each door’s next check due date and the communal and flat entrance doors on their own frequencies.
ACOP L8 and HSG274: Cold water storage tanks, calorifiers and booster sets sit in the register with their schedules and service history. The specialist water hygiene registers hold the monitoring dates per client, per project and per named location, warned thirty days ahead. The risk assessment and the written scheme of control are signed off by your competent person.
Pressure Systems Safety Regulations 2000: Relevant wherever the plant these registers hold includes a pressure system, such as a steam calorifier or an air receiver. Unibuild holds the asset, its schedule, its service history and its examination reports, with the written scheme of examination and the examination due dates on the same register.

Questions from your sector

Asked by FM and planned
maintenance providers.

Last reviewed 8 November 2026

Is Unibuild a CAFM system?

Yes. It holds what an FM contractor buys a CAFM system for: the asset register, the PPM schedule, reactive job intake, SLA tracking, compliance certificates and client reporting. It also runs the commercial side of the contract on the same record: quotes, QR clock-in timesheets, purchase orders, subcontractors and applications for payment. Because it is bespoke, the asset fields, the SLA clocks and the client's reports are shaped to your contracts rather than to a generic template. See the maintained asset register and the client portal.

Does it schedule PPM?

Yes. Each asset carries its own twelve month PPM pattern, so the programme lives on the register rather than in one person's file. Due dates carry forward as visits are recorded, and the reminders page shows maintenance due this month and next across every contract. The engineer's visit lands against the asset with photographs, your SFG20 schedule sits beside it, and the client sees the programme and the visits in their portal.

Can clients raise reactive jobs and see SLA status?

Yes. A client raises a reactive job from their own login, with the fault, photographs and their own reference, and it reaches your helpdesk as a numbered job. They watch it move from raised to assigned to attended, with the response and rectification times against the targets on their contract. Everything a client sees is scoped to their own organisation and the contracts you assign.

What does facilities management software cost with Unibuild?

One monthly figure, quoted in writing, usually the same working day, sized to the firm and fixed for three years. It covers every module, unlimited users (engineers, helpdesk, contract managers and every client login), the branded app, configuration, training, data migration and changes after go-live. There is no per-user charge and no charge per asset or per contract, and taking on more engineers never changes the figure. Ask for a quote.

Is there a free trial?

Yes, 14 days of the full platform, no card. Load real assets and PPM frequencies, give one client a login and run a reactive job through to the signed close. Most firms go live in about two weeks, in phases, and the programme is agreed after scoping.

Can our clients see their own assets, and can we control what they see?

Yes and yes. A client sees only the assets on contracts belonging to their own organisation, and only the projects their own login has been assigned. The same check applies to every page and every download. The records are read only to them, so the asset register and the service history stay yours. Clients approve quotes, raise call-outs and leave feedback, and they see the qualifications of the engineers on their contract. See the client portal.

Does it track our response times against our SLAs?

Yes. Unibuild records when a call-out was raised, when it was assigned and when it was signed for on site. It measures that against the response and rectification targets held on the contract, so the elapsed time and any breach are reported rather than reconstructed at the review meeting. Unusual targets or an unusual clock are set up during implementation against the same recorded times.

Will the asset register keep up with what is on site?

Yes, because the engineer edits it from the phone while standing in front of the unit. Every asset carries a QR label, so the right record opens in seconds, and a replaced unit is corrected on site with a new code. Each asset holds its twelve month PPM pattern and its service history, with photographs against each visit. See maintained assets.

If a unit keeps breaking down, can we see its fault history next to its service history?

Yes. The call-out module holds the description, the labour, the materials, the plant and the client signature, and it is linked to the asset record when your system is set up. Where reactive and planned work on the same assets is central to how you operate, it is built that way from the start.

Does it work with SFG20?

Yes. Your SFG20 schedules sit against each individual asset, with notes, so the schedule governing a unit is one click from the unit. The engineer sees it on site and your client sees it in their portal. A live feed from a BESA subscription, pulling task lists and revisions automatically, is built on request on top of the same register.

We already run a CAFM system. Do we have to move everything?

No. If your CAFM handles asset management and PPM well, Unibuild runs the commercial and back office side: quoting, labour planning, timesheets, purchase orders, subcontractor accounts and compliance registers. Engineers clock in at each site by scanning its QR code, so hours arrive against the contract. The case changes when engineers are asked to work in two apps, or when the asset history sits in one system and the certificates and qualifications in another. One login and one client portal then matter to your client and to your engineers. The app they install is yours, published on the App Store and Google Play under your company's own name and icon. Firms you subcontract to work in the subcontractor portal, and none of it reaches your client's login.

Does it help with Awaab’s Law where we maintain social housing?

Yes. An engineer who finds a potential hazard in a social rented home reports it in the app, with photographs, against the phase 1 and phase 2 hazards. The office is alerted by phone notification and email, records the escalation and handover, and sees every report on the Hazard Register. Reports can be shared with the landlord on your client portal. See Awaab’s Law hazard reporting.

What software do UK facilities management contractors use to manage jobs and compliance?

Software that ties planned maintenance, reactive call-outs and compliance records to the asset and the contract, and lets the client read them. Unibuild is bespoke business software for UK facilities management contractors: the maintained asset register and PPM schedule, reactive call-outs, the F-Gas logbook, fire door records and a client portal. It is a platform in daily production since 2016, shaped to the way each firm already works. When a firm needs something new, Unibuild builds it, and changes asked for after go-live are included in the monthly fee. See how bespoke software is delivered.

We have three hundred assets in a spreadsheet. What happens to them?

They are migrated, and it is a straightforward migration because it is structured data. Item, location, identifiers, install date and the maintenance frequency per month map directly onto the register. Photographs and historic service sheets are attached to the assets. Migration is part of the implementation rather than an extra project you run yourself.

Who owns the data, and can we take it with us?

You own it. The register exports in full, filtered or unfiltered, from a button on the page, and every asset report and F-Gas record is a PDF you can download. Everything in the system exports as CSV, XML, JSON and PDF at any time.

No card, no lock-in

If your next renewal meeting still needs a fortnight of preparation, do not pay us.

0114-day free trial: Your real assets, your real contracts, your real client.
02Free migration: Asset registers, PPM frequencies, service history, documents.
03Give a client a login: Show one customer their own portal.
04Cancel by email: One sentence to success@unibuild.co.uk. Done.
05UK data, UK support: UK office, working hours, a real phone number.
06Unlimited users: Engineers, helpdesk, contract managers, clients. Same price.